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The retail and grocery market is experiencing rapid change—

creating new opportunities to help your customers reimagine the retail experience.

Especially during the last year, consumers made it clear that convenience is king. The influx of user-oriented shopping options is driving retailers and grocery stores to adopt online shopping more quickly—allowing consumers to order items from the comfort and safety of their couches. By providing at-home delivery and click-and-collect shopping, retailers are reaching a wider customer base than before. And with all the new technology adopted in 2020, we know our partners are essential to reimagining the retail experiences their customers will offer in 2021.

Online grocery, eCommerce, contactless, and other retail delivery methods create more opportunities for your existing retail and grocery customers. ScanSource makes it simple to discover new products and solutions that expand your current offerings in that marketplace.

Here are a few trends and opportunities you can use to grow your business in this arena.


Self-checkout adoption will continue to increase in 2021

97% of US grocery shoppers view long food retail lines as a deterrent; 65% of those shoppers are willing to head toward self-checkout machines if staffed checkout lines are too busy.
*Forrester Consulting

Retail self-checkout terminals market will accelerate at a CAGR of ~17% through 2020 – 2024. *BusinessWire

BOPIS (buy online, pick up in store), curbside pickup, and same-day delivery growth is accelerating

By 2021, 90% of retailers will offer BOPIS.  *Digital Commerce 360 
81% of customers want curbside pickup; 74% want items delivered to their car trunks. *National Retail Federation

Contactless payment methods now are more prevalent because they’re cleaner and more secure than traditional options

85% of consumers use contactless payment methods for grocery; 38% for retail; 36% for quick-service restaurants. *Mastercard Contactless
Consumer Polling


More retailers and grocers are utilizing “dark stores”—former retail spaces that become small fulfillment centers for online orders

Many changes in shopping habits and safety policies are here to stay. With the needed systems already in place, dark stores can serve customers while protecting them*. *Forbes

More retailers and grocers are utilizing “Strong digital infrastructure is needed to compete in today’s changing world

~90%of online shoppers are expected to continue shopping online, post-pandemic. But most have higher loyalty to retailers—even online brands—with a physical presence*. *Mercatus 2020
Implementing wireless configuration, in stores and beyond, is the first step toward interconnected physical and digital storefronts.

Disinfectant-ready is the new standard.

In-store customers now expect greater disinfection measures, meaning products must be cleaned often or be contactless. Devices that can stand up to that frequent cleaning are essential.

Solutions that support these trends


Support everything above with high-speed bandwidth; can include wireless infrastructure.


Provide mobile computers, docking cradles, barcode scanners, and printers designed to withstand the regular cleaning protocol required to control the spread of infection and disease.


Ensure your POS technology and payment processor support contactless payment methods and have the right payment gateway for online purchases.


Secure retailers’ data—without them having to invest in their own NOCs—through managed security partnerships.


Keep checkout lanes open and business flowing by cutting down lines and providing greater convenience for customers.


Ensure adequate amount, and proper placement, of wireless infrastructure through network assessments; identify vulnerabilities, MDM for retailers with large amounts of mission-critical or CX devices.

Featured Products

Meraki MR36
Cloud-managed Wi-Fi 6 (802.11ax) access point that raises the bar for wireless performance and efficiency.
Meraki MV12
MV mini dome smart camera bringing physical security and advanced analytics together.
Zebra MP7000
The next-gen, multi-plane 1D/2D imager that meets the demands of your retail customers' highest-volume POS lanes.
Zebra DS8100
Maximize transaction times per shift and reduce wait times with the premium corded or cordless DS8100 series handheld scanners that offer game changing productivity and functionality. 
Honeywell CT40
The CT40, built on Android™: and the Mobility Edge™: platform, is a sleek, enterprise-class, full-touch device for retail
Star Micronics mC-Print3 Thermal Printer
mC-Print3: USB hub enables connection of up to three peripherals.
AXIS P3715-PLVE Network Camera
This camera  is a great option for retailers with its multidirectional view from a single device.
Datalogic Skorpio X5
Fully rugged key-based mobile computer with wireless charging
Elo I-Series Touchscreen Computer
Endless versatility across environments with Elo touchscreen computers.
Epson TM-m50 Receipt Printer
Epson receipt printers with modern industrial design and multiple interface options

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